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Panda Endpoint Protection Plus

Troubleshooting

Installation Errors

• Error Event 2011 in the event viewer when accessing shared folders after installing Endpoint Protection
• List of the most common errors in Endpoint Protection
• Error 2081 installing the protections in Adaptive Defense and Endpoint Protection products
• Error 2132 during the installation of the protection of Adaptive Defense and Endpoint Protection products
• Error 1290 on installing Endpoint Protection
• Error 2093 installing Adaptive Defense and Endpoint Protection products
• Error 1782 installing the product
• Error 5000 while installing Endpoint Protection
• Error 2109 installing or updating the protection, or updating the Endpoint Protection agent
• Error 2098 installing Endpoint Protection
• Error 2080 installing, updating or uninstalling Endpoint Protection agent or protection
• Error 1304 installing Endpoint Protection
• Error 1302 installing Endpoint Protection
• How to install PCOP for OS X via Apple Remote Desktop
• Error 2072 while installing Endpoint Protection

Protection Errors

• How to fix file protection errors in Adaptive Defense/Endpoint Protection
• List of the most common errors in Endpoint Protection
• Error 2081 installing the protections in Adaptive Defense and Endpoint Protection products
• Error 2109 installing or updating the protection, or updating the Endpoint Protection agent
• Error 2080 installing, updating or uninstalling Endpoint Protection agent or protection

Errors accessing the console

• Information regarding non-validated accounts for Panda Cloud products and services
  
• How to allow access to a partner to the Adaptive Defense and Endpoint Protection web console
• Why do computers that have not been updated appear in the Endpoint Protection console?

Other issues with the product

• How to use Product Support Information (PSInfo) tool
• How to use PSInfoViewer Tool
• Bandwidth consumption with Endpoint Protection
• What is Endpoint Protection's Device Control feature?
• How to work in VDI environments with Adaptive Defense and Endpoint Protection products
• How to report problems from the console
• How to create CSV files to import the IPS and Active Directory groups tree
• What remote control tools can I use to access my computers from the Endpoint Protection console?
• How to configure the remote access feature in Endpoint Protection
• Remotely accessing your network computers with Endpoint Protection’s remote control tools
• How can I change the Endpoint Protection language?

Upgrade/Update errors

• Issues with the upgrade caused by the fast boot option
• How to fix knowledge or signature update errors in Adaptive Defense and Endpoint Protection products
  
• How to fix 1/1/1990 signature update error in Adaptive Defense and Endpoint Protection products
• How to fix update error 1990 in Adaptive Defense and Endpoint Protection products

Protections

Windows

• List of Adaptive Defense/Endpoint Protection details to exclude from system or computer restore software
• How is the firewall configured from the Endpoint Protection administration console?
• How do you configure the Endpoint Protection firewall from the client machine?
• Antivirus settings of Endpoint Protection
• How to install the product on Linux
• How to set up a password against unauthorized protection tampering?
• Creating exclusions for Adaptive Defense and Endpoint Protection products
• How do the Privacy Control and Private Mode work in Panda Remote Control?
  
• How to uninstall Endpoint Protection on Linux systems
• How to run an on-demand scan with Endpoint Protection on Linux systems

Android

• How to install the protection from an EMM compatible with the Android Enterprise features (previously Android for Work)
• What are the Android permissions necessary for Adaptive Defense and Endpoint Protection products to work?
• Installation of Adaptive Defense and Endpoint Protection in Android devices
• How to uninstall Endpoint Protection for Android devices
• How to report an issue in Android devices protected with Endpoint Protection

Exchange server

• How to configure the Exchange Server protection in the product
• How to install the Exchange Server protection included in the product

Agent

Installation

• How to upgrade the agent and protection of Endpoint Protection products to apply the 7.71.00 console improvements?

Product Documentation

Administration Guide

• Adaptive Defense and Endpoint Protection products Release Notes
• Panda Remote Control Administration Guide

General

Operation

• How to report wrongly classified pages by Panda's URL filtering protection
• How does the anti-exploit technology included in Panda Adaptive Defense and Endpoint Protection products work?

Console

Dashboards

• What is the 'Cloud' and what is Collective Intelligence?

Profiles & Groups

• How to create CSV files to import the IPS and Active Directory groups tree
• What is a profile or policy in Endpoint Protection?

Getting Started

License Management

• What happens if my Endpoint Protection licenses expire?
• How to merge accounts in order to manage them centrally
• Steps to extend licenses using the activation code in Endpoint Protection

Access / My Account

• Frequently Asked Questions regarding the Panda Account in Panda Cloud products
• Information regarding non-validated accounts for Panda Cloud products and services
  
• How can I access the Web console of Adaptive Defense and Endpoint Protection products?
• How to allow access to a partner to the Adaptive Defense and Endpoint Protection web console

Installation / Uninstallation

• Which programs are automatically uninstalled by Adaptive Defense and Endpoint Protection products?
• Errors occurred during uninstallation of Endpoint Protection. What should I do?
• How to install the protection from an EMM compatible with the Android Enterprise features (previously Android for Work)
• Remote uninstallation of Endpoint Protection
• Getting started with Adaptive Defense and Endpoint Protection
• How to work in VDI environments with Adaptive Defense and Endpoint Protection products
• How to install Adaptive Defense and Endpoint Protection using the installation program in Windows systems
• How to install the product on Linux
• How to uninstall Endpoint Protection for OS X systems
• How to install locally Endpoint Protection for OS X systems
• How can I completely uninstall Adaptive Defense/Endpoint Protection from a computer?
• Migration process of Adaptive Defense and Endpoint Protection products to Aether Platform in progress
• Compatibility of Adaptive Defense and Endpoint Protection products with Windows 10 Redstone 4
• What are the Android permissions necessary for Adaptive Defense and Endpoint Protection products to work?
• Error 2132 during the installation of the protection of Adaptive Defense and Endpoint Protection products
• Centralized uninstallation of Endpoint Protection through the distribution tool
• Installation of Adaptive Defense and Endpoint Protection in Android devices
• How to install the Adaptive Defense and Endpoint Protection protection using the distribution tool
• How to uninstall Endpoint Protection for Android devices
• General settings of Endpoint Protection
• How to uninstall Endpoint Protection on Linux systems
• How to distribute Endpoint Protection for OS X using the installation program
• How to search for unprotected computers with Endpoint Protection

Requirements

• What are the installation requirements of Endpoint Protection (Plus) and Adaptive Defense (360) in Windows systems?
• System requirements of Adaptive Defense and Endpoint Protection for OS X systems
• What are the installation requirements of Endpoint Protection on Linux systems?
• Which URLs are necessary for Adaptive Defense and Endpoint Protection products to communicate with the server?