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Technical Support

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Error 2080 installing, updating or uninstalling Endpoint Protection agent or protection

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptoms

Error 2080 is returned when installing, updating or uninstalling the Endpoint Protection agent or protection.

Cause

This error occurs because a process has timed out during the installation, update or uninstallation of the protection:

  • Timeout parameters are as follows:
  • Protection installation-> 30 minutes
  • Protection uninstallation-> 10 minutes
  • Protection upgrade-> 30 minutes
  • Agent upgrade-> 2 minutes
  • Agent uninstallation-> 5 minutes
  • Incompatible protection uninstallation-> 10 minutes

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.

Help nº- 20140519 502080 EN

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