50% off!

Protect yourself against ransomware and other attacks

Renew and get 50% off*

*For home users only

Renew at a discount

Today only for Internet Day!

Protect all your devices with a 60% discount

*Home users only

-60%
Buy

Renew and get 60% off*

Only today!

*For home users only

Renew at a discount

Start the year on the right foot

Renew your protection now with this limited-time offer

-50%Renew my protection

*Home users only

Get 50% discount!

Discover the plan that suits you best!

-50%See offer

Get 50% discount!

Discover the plan that suits you best!

This Christmas will be different

but we want to continue helping you protect your loved ones

-50%Renew my protection*

*Home users only

This Christmas will be different

but we want to continue helping you protect your loved ones

-50%View offer

Get 50% discount! Discover the plan that suits you best!

See offer

Get 50% discount! Discover the plan that suits you best!

See offer

Get 40% discount! Discover the plan that suits you best!

See offer

Renew and get 50% off*

Only available for 48 hours!

::

*For home users only

Renew at a discount
::

Renew and get 50% off*

Renew
*Home users only

*For home users only Renew and get 50% off*

::
Renew

Special offer: Renew and get 50% off**

Only available for 48 hours!

::

*For home users only

Renew at a discount

*For home users only Special offer: Renew and get 50% off*

::04
Renew

Are you a WatchGuard Partner or customer and need help with Panda products?

+ Info

Get 50% discount! Discover the plan that suits you best!

Click here!

Hello!

You’re about to visit our web page in English
Would you like to continue?

Yes, I want to visit the web page in English No, I want to visit the web page in

If this is not what you’re looking for,

Visit our Welcome Page!

Technical Support

Need help?

 

Error 5000 while installing Endpoint Protection

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Situation

The following error might occur while installing Endpoint Protection:

NOTE: The error message can refer to any stages of the installation process. The image above shows error 5000 when establishing a connection with the server.

Cause

This error message can be caused by either of the causes below:

  • Using an outdated installer. The installers are progressively updated on the web server. When access to old versions is removed, the installers are no longer valid.
  • Loss of Internet connection or connection to the client’s internal network during the installation process.
  • Even if you have Internet access, you may not be able to access some of the URLs necessary for PCOP to work correctly. This generally occurs when a firewall or a proxy server is used that does not allow access to these addresses.

Solution

  • Outdated installer

    If you are using an installer which had been previously downloaded locally, delete it and download a new one from the Endpoint Protection web console. Check that the issue is resolved with the new installer.
  • No Internet connection

    1. Check the Internet connection is fully operative.
    2. Check the other computers on the network are detected.
    3. Make sure there is no firewall blocking the network traffic.
    4. Check that the computer´s date is correct.
    5. Restart the computer.
    Once you have restarted the computer, the Endpoint Protection installation process will be automatically launched again.
  • No access to some of the URL addresses necessary for PCOP to work correctly

    Make sure you can access the URLs necessary for PCOP to work correctly from your browser. If you cannot access them, check your settings and fix it.
Help nº- 20140701 505000 EN

Have you resolved your query with this article?

yes no

Thanks for your answer


Why didn't you find it helpful?


The instructions are too complex.
The instructions are too long.
The instructions don't work.
I'd rather have a video.
Other reasons.




Talk to a technician!

 

Business hours: Mondays-Fridays 9:00 to 18:00 CET

Outside business hours, please use the online form.





ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT
ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT