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How to configure the remote access feature in Endpoint Protection

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Endpoint Protection includes a remote access feature that provides the following options:

  • Ability for service providers to access computers remotely
  • Ability to store login credentials

Both options are available in the Preferences section in the PCOP client console.

Let my service provider access my computers remotely

If you select this checkbox you will allow the partner associated with your account to access your client console, view the remote access tools installed on your computers and use them.

The first time that the partner accesses the client console, they will have to enter the relevant details to access computers.

Clear the checkbox to prevent the partner from accessing these tools (they will appear disabled).

Ability to store login credentials

If you want the various remote access tools to work through single sign-on you must have previously saved their login details in the PCOP console.

Go to Preferences, enter the details of the tools to use and click OK. This way, you will be able to use these tools remotely via single sign-on.

If no credentials have been saved, you will be required to supply them on launching the remote access tools.

Note: These credentials have nothing to do with the computer’s Windows login data. Refer to the help article Remote control tools for more information about these tools.


Help nº- 20131120 50057 EN

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