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Panda Adaptive Defense

Troubleshooting

Installation Errors

• List of the most common errors in Endpoint Protection
• Error 2081 installing the protections in Adaptive Defense and Endpoint Protection products
• Error 2132 during the installation of the protection of Adaptive Defense and Endpoint Protection products
• Error 2093 installing Adaptive Defense and Endpoint Protection products

Protection Errors

• List of the most common errors in Endpoint Protection
• How to create exclusions for third-party security solutions to coexist with Adaptive Defense
• Error 2081 installing the protections in Adaptive Defense and Endpoint Protection products

Errors accessing the console

• Information regarding non-validated accounts for Panda Cloud products and services
  
• How to allow access to a partner to the Adaptive Defense and Endpoint Protection web console

Other issues with the product

• How to use Product Support Information (PSInfo) tool
• How to use PSInfoViewer Tool
• How to work in VDI environments with Adaptive Defense and Endpoint Protection products
• How to report problems from the console
• Bandwidth consumption in Adaptive Defense 360 and Adaptive Defense

Upgrade/Update errors

• Issues with the upgrade caused by the fast boot option
• How to fix knowledge or signature update errors in Adaptive Defense and Endpoint Protection products
  
• How to fix 1/1/1990 signature update error in Adaptive Defense and Endpoint Protection products

Protections

Windows

• Creating exclusions for Adaptive Defense and Endpoint Protection products

Android

• How to install the protection from an EMM compatible with the Android Enterprise features (previously Android for Work)

Advanced Protection

• How to disable alerts, add exclusions and view the detail of blocked items in Adaptive Defense

Agent

Installation

• How to generate a gold image in Citrix environments with Adaptive Defense and Adaptive Defense 360
• How to upgrade your Adaptive Defense product's agent and protection to apply the changes included in console version 2.4.1?

Product Documentation

Administration Guide

• Adaptive Defense products Guide for Network Administrators
• Adaptive Defense and Endpoint Protection products Release Notes

General

Operation

• How to report wrongly classified pages by Panda's URL filtering protection
• How does the anti-exploit technology included in Panda Adaptive Defense and Endpoint Protection products work?
• What is the layer detection model of Panda Adaptive Defense?

Console

Dashboards

• How to disable alerts, add exclusions and view the detail of blocked items in Adaptive Defense
• What is the 'Cloud' and what is Collective Intelligence?

Getting Started

License Management

• What happens if my Endpoint Protection licenses expire?

Access / My Account

• Frequently Asked Questions regarding the Panda Account in Panda Cloud products
• Information regarding non-validated accounts for Panda Cloud products and services
  
• How to allow access to a partner to the Adaptive Defense and Endpoint Protection web console

Installation / Uninstallation

• Errors occurred during uninstallation of Endpoint Protection. What should I do?
• How to install the protection from an EMM compatible with the Android Enterprise features (previously Android for Work)
• Getting started with Adaptive Defense and Endpoint Protection
• How to work in VDI environments with Adaptive Defense and Endpoint Protection products
• How to install Adaptive Defense and Endpoint Protection using the installation program in Windows systems
• How can I completely uninstall Adaptive Defense/Endpoint Protection from a computer?
• Migration process of Adaptive Defense and Endpoint Protection products to Aether Platform in progress
• Compatibility of Adaptive Defense and Endpoint Protection products with Windows 10 Redstone 4
• Error 2132 during the installation of the protection of Adaptive Defense and Endpoint Protection products

Requirements

• What are the installation requirements of Endpoint Protection (Plus) and Adaptive Defense (360) in Windows systems?
• System requirements of Adaptive Defense and Endpoint Protection for OS X systems
• Which URLs are necessary for Adaptive Defense and Endpoint Protection products to communicate with the server?