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Technical Support

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Issues with the upgrade caused by the fast boot option

Information applies to:

Products
Panda Adaptive DefensePanda Adaptive Defense 360Panda Adaptive Defense 360 on Aether Platform
Panda Adaptive Defense on Aether PlatformPanda Endpoint ProtectionPanda Endpoint Protection on Aether Platform
Panda Endpoint Protection PlusPanda Endpoint Protection Plus on Aether Platform

Situation

When an upgrade of the software is carried out, the task is launched and ready to be performed after the computer is rebooted. However, if the Fast Startup (Windows 10) or Fast Boot (Windows 8) option is enabled at the endpoint, the upgrade does not take place. This is so because in the fast startup mode, the operating system goes into a kind of hibernation state and therefore is not really rebooted, although the user might think so.

Solution

Please ensure the fast boot option is disabled on the endpoint for the upgrade to take place. To do so, please refer to the Microsoft Forum article on this matter.

Help nº- 20180914 700053 EN

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