Error 1285 integrating or sending status information to the server. The message displayed is:
Error loading the dynamic link library %s
Note: where %s is the library to be loaded. Possible values are: WALUtils.dll, WALAgAPI.dll
It could be due to incorrect installation or accidental deletion of a file. It could also be due to the library being replaced by an incompatible version, or the file becoming corrupt.
Type of error
Error. It is displayed in the Windows Event viewer and the log file.
Elements to check
Check whether the relevant library is in the right path.
If it is, make sure the version is correct. It could be an incompatible version that does not export all the required functions.
Depending on the case:
- Completely uninstall the product and install it again.
- Copy the module that has caused the error to the correct directory.
- Replace the incompatible module with a correct version.
Data needed to report the incident
If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.