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Legal notice

Conditions of use of the website, general terms and conditions and privacy policy of Panda Security S.L.


Panda Security, S.L., in compliance with the provisions of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (hereinafter LISSEC), hereby notifies the User, prior to the rendering of services, of the procedures and obligations required for the execution of this agreement:

a. The User undertakes to read the contents of these General Terms and Conditions and Privacy Policy (hereinafter the Conditions) carefully.

b. The User undertakes to enter the personal details and any additional information required for the service to be provided.

Panda Security, S.L. guarantees, by means of the contents of the Conditions, to comply fully with applicable consumer protection legislation in order to protect the legitimate interests of users throughout the entire process of contracting the products, services, content and/or tools offered via the website.


The present Conditions are subscribed by:

Panda Security S.L., (hereinafter Panda Security), with registered offices at Santiago de Compostela, 12, 1ª, 48003 Bilbao (Spain), for notification purposes, with VAT number B- 48435218, registered in the Mercantile Register of Bilbao, Tome BI-59, Book 134, Sheet BI-767-B, 1st inscription.


The User, being the person that uses the website and/or the products, services, content and/or tools and who has entered his or her details in the form provided by Panda in order to access any of the products, services, contents and/or tools offered via the website owned by Panda. The User is solely and exclusively responsible for the authenticity of the data entered.


The present Conditions applying to the offer of services, as well as any other terms and conditions which may be applied, have the purpose of regulating the purchase and acquisition of the products, services, contents and tools provided by Panda to the User via its website and constitute the legal framework within which the contractual relationship is established, whether via financial transaction or the free provision of goods or services (in accordance with the specific license agreements corresponding to the products, services, contents and/or tools).

The products, services content and or tools subject to this agreement will be those made available to users at the following website belonging to Panda: http://www.pandasecurity.com

All of the products, services, contents and/or tools will be subject, where applicable, to specific contractual conditions which will be available on the website. Similarly, the products, services, contents and/or tools which so require, will be subject to the terms and conditions of their respective end user license agreements.

These conditions and user license agreements are available for consultation, printing and saving by the User prior to executing the agreement.


The present Conditions, along with any specific conditions that could apply, regulate the contractual relationships entered into by the User via the Panda website. The User expressly accepts to abide, without reservation, by the version of these provisions published by Panda at the moment in which the product, service, contents or tools are contracted. The User therefore undertakes to read the contractual conditions each and every time he or she contracts a product or service, as said conditions may have changed since they were last accessed.

The present Conditions are not exhaustive and other conditions specific to certain products, services, contents or tools available on the website may exist and will be available to the User where applicable.

By accepting the present Conditions the User declares:

a. That he or she is legally entitled to execute agreements.

b. That he or she has read and accepts the present Conditions.

The User will always have access to all contractual terms and conditions applying to the products, services, tools and content available on the website prior to the execution of the agreement. The User may contact Panda by e-mail at: legal_affairs@pandasecurity.com with any questions relating to the present Conditions.


Panda may, with due cause or reason, modify the present provisions. Due cause or reason is understood to be when such modifications are as a result of the:

a. Increase to the range of products and services available to the User or improvements to existing products and services.

b. Adaptation to technological advances of the products and services subject to the present conditions.

c. Modification, substitution or update of the prices of the products and services offered via the website.


Access to the Panda website is free of charge, without prejudice to any specific pricing conditions that may apply to the acquisition of certain products or services or the use of certain content or tools.

The User undertakes and guarantees to use the website in accordance with applicable legislation, the Conditions established in the present agreement and respecting accepted moral standards.

To this end, the User undertakes to:

a. Not use the services, products, content and/or tools that Panda has made available, for illegal purposes or purposes expressly prohibited by these provisions or the effects of which may infringe upon the rights or interests of Panda or third-parties.

b. Abstain from any activity that could damage, overload, harm or impede the normal functioning of Panda's website. Similarly, and in accordance with applicable legislation, the User undertakes to refrain from illicitly or fraudulently obtaining site contents or stealing or plagiarising said contents.

c. Not to use the products, services, contents or tools for illicit purposes, or for any end which could be prejudicial to Panda. The User shall not modify, copy, distribute, publish, grant or sell any information or image in any way related to the products, services, contents or tools offered by Panda through its website content.

The User shall hold Panda harmless in the event of damages caused to third-parties as a result of the User's rightful or wrongful use of the products, services, contents or tools available on the website.

To this end, the User accepts sole and exclusive for any liability that may arise from the circumstance described in the previous paragraph. Similarly, the User will meet legal costs and compensation that could arise from legal proceedings resulting from the User's failure to comply with that established in the preceding clauses or in any other applicable legislation.

Panda, in order to guarantee the rights established in these Conditions and fulfilment of applicable legislation, may:

a. Appoint administrators to supervise the service, respecting, in all circumstances, the User's right to privacy.

b. Temporarily interrupt website services without prior warning and at any time for technical or legal reasons.

c. Modify the conditions governing the offer of products, services, content or tools for technical or legal reasons.

d. Modify the content of products, services, content or tools on the website without prior notice, should it see fit for business reasons. It also reserves the right to refuse access, without prior notice, to the products, services, content or tools to any User who contravenes the present Conditions.

e. Remove or replace any information that may be illegal or simply offensive from the products, services, contents or tools offered via the website.

f. Report to the competent institutions any suspected illicit conduct, activity or data of which Panda is aware.


a. Panda's obligations

Panda undertakes to fulfil the following contractual obligations which arise from the commercial relation with the User as a consequence of his or her contracting the products, services, content or tools:

Provide the User, in good faith and with maximum guarantees, the product, service, content and or tool requested by the User in accordance with the present Conditions, and the end user license agreement where applicable.

Expressly inform the User of the existence of the present Conditions prior to the execution of the agreement.

Specifically, precisely, clearly and unequivocally inform the User prior to the execution of the agreement of the specific characteristics of the products, services, content or tools requested, as well as of the prices and any applicable taxes.

Make available to the User the text of the Conditions. Similarly, and for those products, services, content and/or tools that require, any applicable specific terms and conditions derived from the user license agreement of the item in question.

Give the User confirmation that the transaction has been successful, except in the case of those products that are executed immediately, within 24 hours of payment (where required) and acceptance of the applicable conditions by the User.

Send the User the receipt of payment or invoice for the products or services contracted from Panda, should such products or services require purchase.

Comply with applicable consumer rights regulations and legislation with respect to the return of products and services by the User, as specified in the sections concerning returns in the present Conditions.

b. The User's obligations

The user undertakes to:

Fulfil the obligations established in the present Conditions, as well as the specific conditions established on the website at: http://www.pandasecurity.com, concerning the products, services, content and tools offered by Panda.

Complete the registration forms with true and accurate information, where such information is a mandatory requisite for accessing Panda's products, services, contents or tools.

Complete the forms required for the purchase of products, services, content and tools with true and accurate information, as such information may be necessary for these items to be delivered and/or invoiced.

Use the products, services, content and tools in accordance with the specifications laid out in the Conditions and solely for the purposes established in the end user license agreement.

Provide, in the case of purchasing products, services, content and tools, the financial details required by Panda, and pay all sums due in accordance with the method of payment and the established prices published by Panda with respect to each product or service at the moment they are contracted.

Refrain from sending messages which could impede or interfere with the normal operation of the services offered by Panda. In any event, the User will be solely responsible for the messages he or she composes and sends, as well as the data he or she provides.


a. Panda's liability for the functionality of the website.

Panda will only be liable for loss or damages incurred by the user as a consequence of accessing the website, acquiring products or services, or using the contents or tools when such damages are attributed to willful misconduct on the part of Panda.

Similarly, Panda will not be held liable for damages incurred by the user in the event of the impossibility of offering the service subject to the present general agreement conditions due to accident, force majeure or other causes not attributable to Panda.

Neither will Panda be liable for the malfunction of the website where such malfunction is due to maintenance work, incidents, malfunction of the terminal or lack of sufficient resources for supporting the systems essential for the use of the service.

Panda will take the measures necessary to ensure a rapid response, but Panda will not be held responsible for delays attributable to telecommunication services nor does it guarantee delivery times for product, services or where applicable, contents or tools.

b. User's liability.

The User will be solely liable for the consequences of the communication of false data or data corresponding to third parties.

In the event of failure by the User to comply with the applicable obligations arising from the agreement, Panda reserves the right to take any corresponding legal action as well as restricting access to products, services, content and tools.


Panda makes every effort to ensure that the information that appear on its website is true and up-to-date. However, errors or omissions may occur, and for this reason, the User should not consider information to be accurate without first checking the accuracy of the information with Panda. None of the information or content on this website should be considered as an indubitable fact. Panda cannot control how the User utilizes the information or content offered on this website and will therefore not be held responsible for deeds, acts or damages, whether direct or indirect, suffered by the User or third-parties which could be the consequence or arise from the use of said information or content.

To this end the User holds Panda harmless from any liability arising from interruptions when acquiring products, content and tools, or disruptions to the provision of services due to force majeure or circumstances beyond its control. To this effect, elements beyond its control include (i) the modem, (ii) the User's IT systems, (iii) Internet browsing software, (iv) viruses, (v) telephonic and electrical connections, (vi) ADSN, and any other transport or telecommunication infrastructure used by the User.

Panda will not be held responsible for any damages or losses caused to the user by third-party products. Users uses third-party products entirely at their own risk, under their respective terms, conditions and legal notices for which Panda is not responsible


Access to the website by the User and the acquisition of products and services and the use of tools or content via the website implies the processing of personal data. Complying with legislation governing the processing of personal data and information society services and electronic commerce is of the utmost importance to Panda Security.

In general, users of the website will have no need to provide any personal data whatsoever. However, to access products, services contents or tools, users will in some cases, need to provide certain personal details. Panda Security guarantees that such data will be treated confidentially and in accordance with legislation governing the protection of personal data and information society services and electronic commerce.

Panda Security complies with applicable data protection legislation, and has taken the administrative and technical steps necessary to guarantee the security of the personal data that it collects.

The User is hereby informed and gives consent for his or her data to be included in automated data files belonging to Panda Security -with registered offices at Santiago de Compostela, 12, 1ª, 48003 Bilbao (Spain)- and which are registered in the Spanish General Data Protection Register, and for said data to be processed as the consequence of the consultation, request or purchase of any service or product or any other transaction or operation carried out with the aim of accessing information or services provided by Panda Security on its website or to maintain the contractual relationship, as well as to receiving marketing information by any means including email concerning other products or services offered by Panda Security or any third party dedicated to providing IT security with whom Panda Security may have signed promotional and/or distribution agreements, or Web services such as newsletters.

The User also gives his or her express consent for the aforementioned personal data to be transferred to Panda Security's International Representatives and or Authorised Distributors, solely and exclusively for the purposes established in the above paragraph and in accordance with the Organic Law on the Protection of Personal Data and in Instruction 1/2000 on the International Transfer of Personal Data. More information about the identity of Panda Security's International Representatives and Authorised Distributors is available at:  http://www.pandasecurity.com/about/contact/ .

The User declares that all the data he or she provides will be true and accurate and undertakes to inform Panda of any changes to said data.

In the event that the User provides the details of a third-party, Panda Security shall not be held responsible for complying with the principles of information and consent, and it shall therefore be the User that guarantees to have previously informed and obtained the consent of the owner of the data, with regards to communicating such data.

The User has the right to object to the processing of any of his or her data which is not essential for the execution of the agreement and to its use for any purpose other than the maintenance of the contractual relationship, such as the processing of the data for marketing purposes. If at the time of registering as a user or when registering a product, the User does not agree to any of the data processing conditions indicated in the present policy, with the exception of those required to maintain the contractual relationship, the User may contact Panda Security to exercise his/her right to object to such processing of the data. The means by which the User may contact Panda Security are as specified in the paragraph below.

Similarly, Panda Security’s privacy policy guarantees the User the right to access, rectify, eliminate and object to the processing of data by notifying Panda Security via email at legal_affairs@pandasecurity.com, or by writing to Panda Legal Affairs, Santiago de Compostela 12, 1st floor, 48003, Bilbao (Spain).

Similarly, and in compliance with the Spanish Law 34/2002 on Information Society Services and Electronic Commerce, Panda Security and its International Representatives will only send marketing information by e-mail or other electronic means to those users who have given their express consent to receiving communication concerning products or services offered by Panda Security or by any third party dedicated to providing IT security services with whom Panda Security may have signed promotional and/or distribution agreements, or to subscribing to Web services such as newsletters

Panda Security informs the User that he or she can choose, as provided for in the present Legal Notice, not to allow his/her data to be used for sales or advertising purposes and can unsubscribe from such communications by following the instructions at the bottom of all our emails or by sending an email to legal_affairs@pandasecurity.com, or by writing to: Panda Security, S.L. Legal Affairs, Santiago de Compostela 12, 1st floor, 48003, Bilbao (Spain).


Our website www.pandasecurity.com (hereinafter the "Website") uses a technology called 'cookies' to collect information about how our Website is used. We hereby inform you that we can use cookies in order to help you browse our Website, distinguish you from other users, offer you an enhanced experience and identify problems in order to improve our Website. Similarly, if you give your consent, we will use cookies that allow us to gather more information about your preferences and personalize our Website to suit your particular interests. The purpose of this cookie policy is to inform you clearly and accurately about the cookies used on our Website (the "Cookie Policy"). If you would like more information about the cookies we use on the Website, you can send an email to the following address: asuntos_legales@pandasecurity.com.


A cookie is a file that is downloaded to your device (computer or mobile device) in order to store data that could be updated and retrieved by the entity in charge of its installation.
The information collected by cookies can include the date and time of website visits, the pages viewed, the time spent on our website and the sites visited immediately before or after.

Types of cookies used on the website

Our website uses the cookies described below:

Persistent login cookies

These cookies are sent to your computer and managed exclusively by us in order to improve the functioning of the website. The data collected is used to improve the quality of our service and your user experience. These cookies are stored in your browser for longer, allowing us to identify you as a frequent visitor to our website and adapt the content in order to offer you content that adapts to your preferences. For the aforementioned purposes, we use first-party cookies and also a third-party's cookies, Asknet AG.

Third-party analytics cookies

Similarly, this website uses Google Analytics, a web analytics services provided by Google, Inc., a Delaware based company headquartered at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the website analyze how visitors use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. We hereby inform you that the cookies are associated to the anonymous user and the computer and as such do not provide the user's name and surname.
Google will use this information on our behalf to track your use of the website, compile website activity reports and provide other services related to the website activity and internet usage. Google could transfer this information to third-parties when required by law or if these third-parties process information on behalf of Google.
For more information about the expiration times of Google Analytics cookies, go to https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Third-party behavioral advertising cookies

We hereby inform you that our Website also uses Google Remarketing, which will allow us, with the help of Google, to show you our most interesting advertisements as you browse other sites. For this purpose, Google will collect the information gathered by the cookie as you browse, for the purposes specified here only. You can disable the use of Google cookies using Google's Ads Preference Manager, available at www.google.com/ads/preferences.

By using this Website, you agree to information about you being processed by Google in the way and for the purposes specified above.

Similarly, our Website uses Ve Interactive Limited's VeGenie technology. VeGenie uses cookies that will allow us to show you offers of your interest while you browse our Website. The expiration time of these cookies is fourteen (14) days. Ve Interactive will collect the information generated by the cookies as you browse the Internet, exclusively for the aforementioned purpose. By using the Website you are giving your consent to the processing of information about yourself by Ve Interactive in the way and for the purposes described above.

It is important to bear in mind that behavioral advertising cookies are used to gather browsing behavior. Behavior-based advertising is a technique based on Internet browsing activity that allows users to be offered advertisements or content that correspond as closely as possible to their interests. It is a secure and transparent technique that aims to offer the user more control. For more information about behavioral advertising, go to http://www.youronlinechoices.com/es/


By browsing and staying on our website, you agree to the use of the cookies listed above and under the terms and conditions set out in this Cookies Policy.

Disable and block cookies

In any case, we hereby inform you that as cookies are not necessary in order to use our website you can block them or disable them by enabling the option in your browser that allows you to reject installation of all or some cookies. The majority of browsers can warn you about the presence of cookies or automatically reject them. If they are rejected, you can continue using our website, although some of the services could be limited and therefore, your experience of our website will be less satisfactory.

Withdraw my consent

You can reject processing of data or information by rejecting the use of cookies by selecting the corresponding option in your browser settings.
For more information about deleting, disabling or blocking cookies, go to http://www.aboutcookies.org/default.aspx?page=2 How to delete cookies.
Unless you have changed your browser setting, our system will create cookies as soon as you visit our website. Bear in mind that all internet browsers allow you to change these settings. For more information about how to change your cookie settings in the following browsers, we include the corresponding links:

Internet Explorer:




Through its website Panda uses cutting-edge technology to guarantee data protection. Panda guarantees that products and services are purchased in a secure environment. The user can check that the environment is secure by checking that a locked padlock is displayed on the browser status bar or that an "s" is added to the end of http in the address bar.
Panda can store and use the IP address of the users of this site in order to analyze trends, manage the website and track overall usage of the website. Panda does not associate IP address to personal identifiable information.


Panda is not responsible for Web pages linked to its website, nor for any Web pages that the User might access through links included on our website. We do not control such Web pages, and, therefore, are not responsible for their contents. Users consult such Web pages at their own risk, under their own terms, conditions and legal notices for which Panda is not responsible.


Panda holds the intellectual and industrial property rights over the elements that comprise the website, such as the trade names, trademarks, designs and symbols. These include, but are not limited to, the copyrights on logos, colour combinations, the choice and form of presentation, web page source code, menus, browser buttons, HTML code, Java applets, texts, images, graphics, as well as any other content of the web page related to products and services provided by Panda.

The User undertakes to respect the intellectual and industrial property rights of the website and of the products, contents and tools. To this end, the User will refrain from copying, reproducing, distributing, making available or publicly communicating website content, without prior written authorisation Panda. In this event, the User will always act in accordance with the following conditions:

Any total or partial reproduction of the website, or of the tools or contents, must include the Panda copyright notice: "© Panda Security 2016. All rights reserved". Similarly, in case of reproduction and/or distribution of content belonging to third-parties which appears in this website, the corresponding copyright warnings of these third-parties must also appear.

The content of this website may not be modified unless prior written authorisation from Panda has been granted. Such content may be used for information purposes only and not for commercial aims or for distribution, public communication, transformation or de-compiling.

Panda reserves the right to revoke authorisation to use the content of its website at any time. In such cases, those concerned must cease to use the utility. Panda will not be responsible for any third-party information to which part or all of the contents of its website have been added.

None of the images or graphics on Panda 's website may be used separately from the rest of the images that appear with them or from the corresponding text, where relevant.

It is not permitted to distribute or publish the content of the website together with information that promotes:

  • Pornography and/or prostitution.
  • Child abuse.
  • Racism.
  • Terrorism.
  • Arms trading.
  • Any other illegal content.

The names of the products that may appear on the website may be registered trademarks of their respective companies. TruPrevent: Registered in U.S.A Patent and Trademark Office.


The prices and tariffs corresponding to the purchase of products and services by the user will be those that appear in Panda's website (www.pandasecurity.com) in the moment that the User accesses the product or service and commences the purchase process. Similarly, the conditions concerning shipping costs and taxes will those specified on the corresponding web page.

Should the product or service contracted by the User need to be physically delivered, shipping costs may vary according to the geographical location of delivery and will be met by the User.

Panda reserves the right to modify tariffs and price lists published on its website should it see fit. In any event, any such changes will not apply to products and services contracted prior to the modification, with the exception of concepts related to the renewal of products and/or services.

Methods of payment for the services will be as specified in the corresponding conditions at the time they are contracted and will always be available to the User prior to their being contracted. Panda reserves the right to cancel the services contracted by the User in the event that the latter does not respect the methods of payment stipulated, or does not pay for the products and/or services.


The contractual obligations derived from the contracting of the products, services, contents or tools by the users from Panda will remain in force for the period of time stipulated in the corresponding specific conditions or in the terms and conditions of the product's end user license agreement available to the User beforehand.

The present Conditions and any corresponding specific conditions shall remain in force for as long as they are published on the aforementioned website and will apply from the moment the User uses the website and/or begins to contract any of the products, services, contents or tools.

Panda reserves the right to unilaterally modify the Conditions, without prejudice to the conditions under which products have been acquired prior to such modification, with the exception of cases in which users have acquired a new product version, or if services have been modified by Panda, in which case, the terms and conditions in force at the moment of the change or modification will apply.


Due to the wide range of Panda products and services on offer, delivery periods and methods will be as specified in each case at the time they are contracted.

In any event, Panda guarantees to deliver the product or provide the product or service contracted by the user in under than thirty working days as of the day after the User has accepted the present Conditions or, where applicable, the specific conditions and/or the end user license agreement for the product or service requested. However, Panda shall not be held responsible in the event that the aforementioned delivery period is exceeded due to force majeure, accident or due to the actions of third parties.


Panda Security reserves the right to terminate the products, services, contents and/or tools contracted via this Website at any time, and without prior notice should the User fail to comply with the general and specific contractual Conditions or, where applicable, the End User License Agreement for the product or service in question.

The User will have a period of thirty (30) days, as of the date of receipt of the product, within which time he or she may terminate the contract subscribed with Panda Security without specifying the reason and without any penalty whatsoever. Notwithstanding the foregoing, in the case of support and/or technical assistance products, no refund will be made once the service has been used regardless of the time passed. Additionally, no refunds will be made, under any circumstances, of the Money-Back Guarantee service should the User have purchased it. In the case of subscription services, the User may cancel his/her subscription at any time, which will become effective at the end of his/her current billing period (monthly or annual, depending on the subscription plan selected).

To exercise the aforementioned right, the User must inform Panda Security in writing, either by fax, registered postal mail or by email sent to the Customer Service email address at atencionalcliente@pandasecurity.com, within the appropriate time period.

In this event, Panda Security will reimburse the User the amount paid within fourteen (14) days of the receipt of the written notification from the User. Such reimbursement will be made using the same means of payment as used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any event the User shall not incur any costs as a result of such reimbursement.


The present conditions are governed by applicable Spanish legislation.

In the event of any doubt or disagreement about the interpretation of the provisions herein or their effects, the only competent authority will be the Bilbao Courts of Justice. The User expressly renounces any other jurisdiction that may correspond to him or her.

The European Commission provides an online dispute resolution platform, which can be found here: http://ec.europa.eu/consumers/odr/. Via this platform, consumers resident in the European Union can submit a complaint and request traders to agree to online dispute resolution. Notwithstanding the foregoing, dispute resolution bodies are currently not available on the platform for some sectors and in some EU countries. Consumers must check the aforementioned link for complete information.


All notifications, requests, petitions and other communication carried out by the parties with respect to the present general terms and conditions must be written and sent by registered post or burofax to the other party at their postal address.


The Panda Security product Panda Gatedefender, available via this Website, is subject to US export restrictions and regulations.

This product may not be downloaded in, nor exported or re-exported to the following countries: (or by nationals or residents of these countries): (1) Cuba, Iraq, Syria, Libya, Sudan, North Korea, Iran, Taliban-controlled Afghanistan, (2) any other country subject to US embargoes (3) any nation included in the US Treasury Department’s Specially Designated Nationals list or in the US Commerce Department’s Table of Denial Orders, (4) or to any person or entity named on the U.S. Department of Commerce Denied Persons, Entities and Unverified Lists, the U.S. Department of State's Debarred List, or the U.S. Department of Treasury's lists of Specially Designated Nationals.

By downloading or using programs from this Website, you accept the foregoing conditions as well as any applicable export restrictions. You guarantee that you are not in, or resident or national of any of the nations included in the previous paragraph or those in any of the aforementioned lists.

The information concerning export restrictions in the present clause is not necessarily exhaustive. For more information concerning export restrictions, please contact the Bureau of Export Administration at the US Commerce Department.


Should any provision of this agreement prove to be, become or be declared null and void or unenforceable, the remaining provisions shall be unaffected and shall remain fully valid and effective.