Issue Status |
Symptoms
Connection error between a hardware device and SEG Smart View caused by Device Control protection included in Adaptive Defense products.
Solution
- Download and save the hotfix file to the endpoint:
hf-wgua-1999-psindvct-excdeviceid.exe - Double-click the downloaded file.
- The hotfix installation does not require restarting the computer. However, under certain circumstances, you may be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer right away, select No when prompted. This postpones the application of the hotfix until the next system restart.
Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.
Next, find all the changes the hotfix includes.
Affected versions
Protections between v8.00.20.X and v8.00.30.X. To see your Adaptive Defense product version, see this article.
Registry Key Details
The hotfix updates the following Registry Key:
| Registry Key | Value | Hotfix to be included in future versions? |
|---|---|---|
| HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PSINDvct\Parameters\Internal | ExcDeviceId [REG_SZ] "PNPC031" | No |
Verify Hotfix Application
To confirm the correct application of the hotfix, verify the values of these Registry keys:
| 32 bits Architecture | 64 bits Architecture | ||
|---|---|---|---|
| Registry Key | Value | Registry Key | Value |
| HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_PSINDvct_ExcDeviceID | Revision [REG_DWORD] 1 | HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\ HF_PSINDvct_ExcDeviceID | Revision 1 |
| HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_PSINDvct_ExcDeviceID | Result [REG_DWORD] 0 = Success | HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\ HF_PSINDvct_ExcDeviceID | Result 0 = Success |
