Technical Support

Need help?

 

Performance issues with Data Control Rules-based monitoring of files

Information applies to:

Products
Panda Adaptive Defense 360 on Aether PlatformPanda Adaptive Defense on Aether Platform
Panda Endpoint Protection on Aether PlatformPanda Endpoint Protection Plus on Aether Platform

Issue Status
Tracking ID: WGUA 991
Status: Resolved
Type of solution: Hotfix


Symptoms
Performance issues with Data Control Rules-based monitoring of files feature enabled.



Solution

  1. Download and save the hotfix file to the endpoint:
    hf-wgua991-datacontrol-pslucene.exe
  2. Double-click the downloaded file.
  3. The hotfix installation does not require restarting the computer. However, under certain circumstances, you may be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer right away, select No when prompted. This postpones the application of the hotfix until the next system restart.

    Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.
This hotfix is NOT going to be included in the next protection version. We?ll have to evaluate the effectiveness.

Release Notes
Next, find all the changes the hotfix includes.

Affected Versions
Protections v8.00.22.X. To see your Adaptive Defense product version, see this article.

File Details
The hotfix updates the following file:

File nameLocationFile VersionModified DateHotfix to be included in future versions?
PSLucene.dllC:\Program Files (x86)\Panda Security\WAC\PSLucene.dll4.6.5.17October 25th, 2023Currently not

Verify Hotfix Application
To confirm the correct application of the hotfix, check the file version (in File Details section) or else, verify the values of these Registry keys:

32 bits Architecture64 bits Architecture
Registry KeyValueRegistry KeyValue
HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_DataControl_PSLuceneRevision [REG_DWORD] 1HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_DataControl_PSLucene

[REG_DWORD]

1

HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_DataControl_PSLucene

Result [REG_DWORD]

0 = Success
1 = Not Applied
2 = Error
9 = On Reboot Operation

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_DataControl_PSLucene

[REG_DWORD]

0 = Success
1 = Not Applied
2 = Error
9 = On Reboot Operation

Help nº- 20231229 700177 EN
ALWAYS ONLINE TO HELP YOU TWITTER FORUM
ALWAYS ONLINE TO HELP YOU TWITTER FORUM