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False Trj/RansomDecoy.A detection in temporary user profiles with Adaptive Defense products

Information applies to:

Products
Panda Adaptive Defense 360 on Aether PlatformPanda Adaptive Defense on Aether Platform
Panda Endpoint Protection on Aether PlatformPanda Endpoint Protection Plus on Aether Platform


Issue Status
Tracking ID: WGUA 1546
Status: Resolved
Type of solution:
  • Hotfix (for protection versions lower than 8.00.22.0022)
  • Protection version 8.00.22.0022

Symptoms

Under certain circumstances, Adaptive Defense products may return a false detection of Trj/RansomDecoy.A in temporary user profiles on Windows endpoints with Adaptive Defense protection versions 8.00.21.XXXX or 8.00.22.XX12.

Solution
To discard that it is a false positive detection, apply the available hotfix on the affected endpoint.
  1. Download and save the hotfix file to the endpoint:
    hotfix_decoy_defender_tempfolders_gui_8.00.21.x.exe
  2. Double-click the downloaded file.
  3. If prompted, to fully apply the hotfix, restart the endpoint.
Note: To download an unattended or silent version of the hotfix, click here.
Help nº- 20231026 700162 EN
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