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Technical Support

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What is Rescue Kit of Panda Protection Service?

Information applies to:

Products
Panda Protection Service

The Rescue Kit of Panda Protection Service allows you to perform the following scans using the Panda Cloud Cleaner collective intelligence or cloud-based technology:

To access these type of scans, open Panda and click the Rescue Kit panel.


Create a USB drive

Occasionally, despite taking all necessary precautions, your PC may become infected and blocked by a virus or malware specimen that prevents it from starting normally. We recommend that you spend a few minutes creating a rescue USB drive. This USB drive will let you boot infected computers that otherwise would be impossible to start, in order to scan and disinfect them.

To do this, follow the steps below:

  1. Get hold of a USB drive.
  2. Open Panda, click the Rescue Kit widget and then select Create rescue USB drive.

  3. Insert a USB drive into your PC.
  4. Click Start.

  5. Click Install.

  6. This will create a rescue USB drive that will allow you to boot and repair your computer.

Detect advanced viruses

Advanced Disinfection is an advanced disinfection tool that carries out an in-depth scan leveraging the power of Collective Intelligence (cloud-based scanning) to remove the malware that traditional antivirus solutions cannot detect.

  1. Open Panda and click the Rescue Kit widget.
  2. Next, click Detect advanced viruses.

  3. The text Getting ready for first execution will be displayed for a few minutes. This delay will only happen the first time that you run it.
  4. After execution is complete, launch a scan by clicking Accept and Install.
  5. When the scan finishes, a summary of the malware found will be displayed.

    Panda Cloud Cleaner
  6. Select the Malware & PUPs section to view the detail of the detection.
    IMPORTANT! By default, all the detected PUPs will be unchecked. Tick the ones you wish to remove and click Back. If you are unsure of which to select, we recommend that you tick all the detected PUPs.

    PUPs
  7. Finally, select Clean for the disinfection to begin.

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