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Technical Support

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Error message during the uninstallation of Panda Mobile Security

Information applies to:

Products
Panda Mobile Security

Symptoms

Error message: Uninstallation unsuccessful when trying to remove Panda Mobile Security from your device.

Cause

You need to disable the Device Administration permissions for Panda Mobile Security to be able to uninstall the product. Administration permissions are necessary for the Anti-Theft protection of Panda Mobile Security to work.

Solution

To fully uninstall Panda Mobile Security, go to Settings, Security, Device administrators and disable the check for Panda Mobile Security.

Uninstall Panda Mobile Security

Please note that if the antitheft protection is enabled, you then need to access Settings, and disable the Protection against unsintallation check.

Help nº- 20150717 80803 EN

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