Email us Response time: 24 h
Information applies to:
SymptomI have received an email and it has been cataloged as spamInformationWhen the service detects an email as spam, it is stored in the SPAM folder, from which you can recover emails that you believe have been incorrectly classified.You can do this from the Control Panel, from the Notifier or from the report on emails detected as spam.
The spam detected by our service is held in the SPAM folder for 15 days. It is then passed to the recycle bin and, the same day, is deleted definitively.
Have you resolved your query with this article?
Thanks for your answer
Business hours: Mondays-Fridays 9:00 to 18:00 CET
Outside business hours, please use the online form.
Discover our Premium Services