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I have Panda Cloud Email Protection and no messages are received in the entire domain due to the MX records settings

Information applies to:

Products
Panda Cloud Email Protection

Below are the instructions to identify the incident and the solution provided:

Symptoms

I have Panda Cloud Email Protection and no messages are received in the entire domain.

Solution

Change the configuration of your MX records so that they point to mx01.mep.pandasecurity.com. Additionally, you must also modify your DNS record or request a change from your ISP.

Help nº- 20091214 600003 EN

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