Email us Response time: 24 h
Information applies to:
On updating the Endpoint Protection signature file, error 3376 occurs.
The WalUpd.ini configuration file is incomplete. The URL_WEB_GUID entry in the GENERAL section of file %ProgramFiles%\Panda Security\WaAgent\WalUpg\WALUpd.ini cannot be read.
Elements to check
Check whether the WALUpd.ini configuration file exists in the relevant folder. To do this, follow the steps below:
If you do not find the WALUpd.ini file, copy the WalUpd.ini file from another computer to the directory %ProgramFiles%\Panda Security\WaAgent\WalUpd of the affected computer.
Data needed to report the incident
If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.
Have you resolved your query with this article?
Thanks for your answer
Business hours: Mondays-Fridays 9:00 to 18:00 CET
Outside business hours, please use the online form.
Discover our Premium Services