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Technical Support

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Error 2130 installing or upgrading the protection in Endpoint Protection

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptoms

Error 2130 is displayed when installing or upgrading the protection in Endpoint Protection.

Cause

This error occurs when:

  • There is an external interruption, such as, a sudden shut down of the system while installing, upgrading or uninstalling the protection.
  • Modifications are applied to the operating system; for instance, removing the Windows Installer cache to free disk space.

Solution

To delete the corrupted files that prevent the installation or upgrade of the protection you need to download and run the generic uninstaller of Endpoint Protection, and then proceed again with the installation of the protection.

  1. Generic uninstaller
    • Generic uninstaller for version 7.xx

      Once the requirements above are met, follow the steps below:
      1. Download the file DG_7_xx.zip to remove the agent.
      2. Unzip the contents to a folder (password panda).
      3. First, run the DG_WAGENT_7_XX.exe file.
      4. Restart the computer.
      5. Next, run the protection uninstaller (DG_PAVPROT_7_XX.exe).
        The uninstallation process may take a few minutes. Once completed, restart the computer.
    • Generic uninstaller for version 5.xx or lower

      Once the requirements above are met, follow the steps below:
      1. Download the file DG_5_50.zip (1.37 MB)
      2. Unzip the contents to a folder (password panda).
      3. Run the files in this order:
        1. Firstly, the agent uninstaller (DG_WAGENT_5_50.exe).
        2. Restart the computer.
        3. Next, run the protection uninstaller (DG_WCLIENT_5_50.exe).
      4. The uninstallation process may take a few minutes.

        Once it is complete, restart the computer.
  2. Install the protection

    Proceed to the installation of the protection and check the resolution of the incident.

Help nÂș- 20150928 502130 EN

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