x
48h OFFER
If you're already a customer of
our homeusers protection,
renew now with a 50% off
RENEW NOW
x
HALLOWEEN OFFER
take advantage of our
terrific discounts
BUY NOW AND GET A 50% OFF
x
CHRISTMAS OFFER
Buy the best antivirus
at the best price
BUY NOW AND GET A 40% OFF
x
SPECIAL OFFER
Buy the best antivirus
at the best price
BUY NOW AND GET A 50% OFF
x
BLACKFRIDAY OFFER
Buy the best antivirus
at the best price
TODAY ONLY UP TO 70% OFF
x
CYBERMONDAY OFFER
Buy the best antivirus
at the best price
(Only for homeusers)
TODAY ONLY UP TO 70% OFF

Technical Support

Need help?

 

How to test if Panda Security protection is querying the cloud

Panda Security has developed a utility called Panda Cloud Test File to allow testers and users verify whether their Panda product can successfully connect to the Collective Intelligence cloud-scanning servers.

Steps to test the connection

  1. Download the test file PandaCloudTestFile.rar.
  2. Unzip it to your computer (password: panda).
  3. If the file is detected as a virus, then the connection is working properly. Otherwise, the protection is not connecting to Panda cloud-scanning servers. That?s because this file will only be detected by the Collective Intelligence.

DISCLAIMER: This file is *not malicious*. If it is detected, it simply means your Panda product is connecting correctly to the Collective Intelligence cloud-scanning servers.

Help nÂș- 20160115 40066 EN

Have you resolved your query with this article?

yes no

Thanks for your answer


Why didn't you find it helpful?


The instructions are too complex.
The instructions are too long.
The instructions don't work.
I'd rather have a video.
Other reasons.




Talk to a technician!

 

Business hours: Mondays-Fridays 9:00 to 18:00 CET

Outside business hours, please use the online form.





Do you need one of our technicians to connect to
your PC or device remotely to fix a problem?

Discover our Premium Services

ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT
ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT