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Technical Support

Need help?

 

"The specified file is not a valid hotfix" error on installing a hotfix from the Panda GateDefender Performa console.

Information applies to:

Products

Panda GateDefender Performa series 8050Panda GateDefender Performa series 8100Panda GateDefender Performa series 8200
Panda GateDefender series 8050Panda GateDefender series 8100Panda GateDefender series 8200

Situation

Panda GateDefender Performa lets you install hotfixes or hotfix packs from the administration console. Sometimes, however, the following error has been detected after clicking the option Install hotfix:

 

 

Causes of the error and how to solve it:

  • The file became corrupted during download.

    In this case, make sure the downloaded file’s MD5 value matches the one of the file published in the Downloads area. 
  • The name of the file has been modified.

    Changing the name of the file might affect the installation of the hotfix or hotfix pack. Do not change the name of the file to install.
Help nº- 20071212 31376 EN

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