Information applies to:
Companies tend to use system cloning: that is, they create an image of the system and install it on X computers.
A unique agent identifier (ID) is generated every time PCSM is installed. So, if an image of a system with PCSM installed is created, the image will also include the agent identifier.
Thus, if systems are cloned using that image, only one device will be shown on the console as all of them will have the same agent ID.
In order to reset the PCSM agent ID in a cloned computer, proceed as follows:
These steps will ensure that the cloned computer has a unique ID.
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