x
48h OFFER
If you're already a customer of
our homeusers protection,
renew now with a 50% off
RENEW NOW
x
SPECIAL OFFER
If you're already a customer of
our homeusers protection,
renew now with a 50% off
RENEW NOW
x
HALLOWEEN OFFER
take advantage of our
terrific discounts
BUY NOW AND GET A 50% OFF
x
CHRISTMAS OFFER
Buy the best antivirus
at the best price
BUY NOW AND GET A 40% OFF
x
SPECIAL OFFER
Buy the best antivirus
at the best price
BUY NOW AND GET A 50% OFF
x
BLACKFRIDAY OFFER
Buy the best antivirus
at the best price
TODAY ONLY UP TO 70% OFF
x
CYBERMONDAY OFFER
Buy the best antivirus
at the best price
(Only for homeusers)
TODAY ONLY UP TO 70% OFF

Technical Support

Need help?

 

How to remove Movies Toolbar/Music toolbar/Settings Manager

Symptoms

  • Error in the Panda antivirus protection.
  • The Internet browser search engine has been changed to search.ask.com.
  • Software I wasn't aware of having installed appears on the list of installed programs.

Cause

These issues are likely to be caused by a PUP (Potentially Unwanted Program) called Movies Toolbar, Music Toolbar or Settings Manager. Movies Toolbar is a browser hijacker usually promoted via other free downloads. Once installed, it will change the browser homepage and the default search engine to search.ask.com. Furthermore, if you are infected and install the antivirus afterwards, the Panda protection status will show errors.

Solution

Use Panda Cloud Cleaner to scan and remove Movies Toolbar/Music Toolbar/Settings Manager by following the instructions below according to your operating system. Check Microsoft's article Is my PC running the 32-bit or 64-bit version of Windows?

32-bits Operating Systems

Beware! The computer will be restarted several times during the scan. Please make sure you save and close all the work in progress before you proceed with the instructions.

  1. Download and install Panda Cloud Cleaner.exe on the infected computer.

    Download
  2. Run Panda Cloud Cleaner. Select the Advanced options.

    Advanced options
  3. Tick the Activate trusted boot scan option and click OK.

    Activate trusted boot scan
  4. Then, click Accept and Scan.
  5. Select Restart now! when the following window is displayed. The computer will be restarted.

    Cloud Cleaner restart PC
  6. After restarting the computer, Panda Cloud Cleaner will launch a scan to identify the startup elements that will be blocked at the next reboot.

    Cloud Cleaner
  7. Select the Malware & PUPs section to view the details of the detection.
  8. By default, all the detected PUPs will be unchecked. Tick the ones you wish to remove and click Back and Continue scan. If you are unsure of which to select, we recommend ticking all the detected PUPs.

  9. Then, you will be requested to restart your computer again to block the loading of all the elements detected up to this stage. Click Restart now!

    Trusted Boot Scan
  10. Once the computer is restarted, Panda Cloud Cleaner will perform a scan from a safe environment, as all the malware detected has already been blocked.
  11. When the malware results are displayed, click Clean.

64-bits Operating Systems

  1. Go to C:\Windows\System32\
  2. Locate and right-click cmd.exe and select the option Run as Administrator (for Windows Vista/7/8).
  3. Type the following command and press Enter:

    sc config F06DEFF2-5B9C-490D-910F-35D3A9119622 start=disabled
  4. Reboot the PC.
  5. Download and run PandaCloudCleaner.exe file and follow the scan wizard through.

    Download
  6. When the scan finishes, Panda Cloud Cleaner will display a summary of the malware found.
  7. Select the Malware & PUPs section to view the detail of the detection.
  8. Tick the PUPS you wish to remove and hit Back. If unsure, we recommend ticking all the detected PUPs.

  9. Finally, select Clean for the disinfection to begin.

If your browser's start page is still modified, right-click on the browser shortcut, go to Properties, click the Shortcut tab and remove the long URL in the Target field.

NOTE: If your Panda antivirus displayed error in the protection before the Panda Cloud Cleaner scan and disinfection process, you must reinstall your Panda antivirus product.

Additional information

Visit the Panda Cloud Cleaner Help menu to find out about the Panda Cloud Cleaner scan options.

Help nÂș- 20140603 1686 EN

Have you resolved your query with this article?

yes no

Thanks for your answer


Why didn't you find it helpful?


The instructions are too complex.
The instructions are too long.
The instructions don't work.
I'd rather have a video.
Other reasons.




Talk to a technician!

 

Business hours: Mondays-Fridays 9:00 to 18:00 CET

Outside business hours, please use the online form.





ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT
ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT