Email us Response time: 24 h
Information applies to:
My computer has been infected by one of the FBI Moneypak virus variants, detected by Panda as Trj.Dapato.b, and now, every time I open a .doc, .xls, .jpg or .pdf file, a webpage stating that all my files have been encrypted is displayed instead. What´s more, a payment is required to solve the problem.Example of encrypted file: filename.doc.html
Panda Security has developed a tool to decrypt these files.
Follow the instructions below:
Afterwards, once you make sure the decrypted file works fine, locate its encrypted version, i.e, filename.doc.html and remove it.
Have you resolved your query with this article?
Thanks for your answer
Business hours: Mondays-Fridays 9:00 to 18:00 CET
Outside business hours, please use the online form.
Discover our Premium Services