Email us Response time: 24 h
Information applies to:
Activating the product services is essential to enjoy all the features offered by your security solution. These services include: tech support, updates via the Internet, 24h SOS Virus….
When you activate the services, you will receive:
Who must activate the services online?
It depends on the type of product purchased:
Some computers come with pre-installed versions of Panda’s products.
To enjoy the daily updates and other services free for one month, you must activate the product after installing it. Double-click the shortcut generated on the desktop and follow the steps.
Steps to activate the services online
Where is the Activation Code?
The position of the Activation Code depends on the type of product and how it was purchased.
Below is a description of the different possibilities:
Installing the product on several computers
When you buy a multi-license product you can install it on as many computers as licenses you have purchased. For more information about this process, click here.
Configuring the updates
Once activation is complete, you will receive an email from Panda informing you that your user details are active. From then on you can access the updates via the Internet and the rest of services. Click here for more information about how to configure updates.
Remember that, if you have activated your product and your services are still active, you DON’T need to activate them again should you have to reinstall the product. If you have lost or forgotten your user details, go to the Client Details section on our website.If you are a registered customer and have bought another product, you must activate it by following the instructions described in this FAQ, depending on the type of product you have purchased.If, after you have activated the product you want to change the email address at which you receive communications from Panda, go to Change email address.If you have any questions, contact our Customer Service department.
Have you resolved your query with this article?
Thanks for your answer
Business hours: Mondays-Fridays 9:00 to 18:00 CET
Outside business hours, please use the online form.
Discover our Premium Services