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How to request the cancellation of an order

Information applies to:

Todos los productos

To request the cancellation of an order, please collect the information below and send it to your local Customer Service department email address, which you will find at the Contact area of the website. This way, Customer Service will consider your request and get back to you as soon as possible.

  • Order number: Only if you have purchased your product online, please provide the number available on the order confirmation.
  • Invoice number.
  • Activation Code.
  • Customer Number.
  • Reason for requesting the cancellation.
Help nº- 20150706 55517 EN

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