You're in: Panda Security > IT Security for Business > support > Support Products Panda Security

Rate us
What kind of help do you need?
(Example:“Panda AdminSecure”, “2093 error”)
Print

Error 2122 updating the protection or the Panda Cloud Office Protection agent

Information applies to:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptoms

Error 2122 occurs updating the protection or the Panda Cloud Office Protection communications agent.

Cause

The WalUpg.ini configuration file is incomplete. The URL_WEB_GUID entry in the GENERAL section of file %ProgramFiles%\Panda Security\WaAgent\WalUpg\WALUpg.ini cannot be read.

Elements to check

Check whether the WALUpg.ini configuration file exists in the relevant folder. To do this, follow the steps below:

  1. Go to %ProgramFiles%\Panda Security\WaAgent\WalUpg
  2. Make sure the WALUpg.ini file exists in that directory.
  3. Open the WALUpg.ini file and check it includes an entry similar to http://enterprise.updates.pandasoftware.com/updates_ent/lastupgrade_default_XX_X_XX.html

Solution

Copy the WALUpg.ini file from another computer to the directory %ProgramFiles%\Panda Security\WaAgent\WalUpg of the affected computer.

If problem persists:

  1. Uninstall the agent using the Add or Remove Programs option.
    NOTE: You don’t need to uninstall the protection.
  2. Download and run the installer again from the Panda Cloud Office Protection console.
  3. The program will be installed and will detect if the protection is installed or not or whether it needs updating.

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Panda Cloud Office Protection console and follow the instructions indicated.

Help nº- 20140630 502122 EN
survey

Help us improve our service by letting us know your opinion.

Your suggestions will help to resolve your questions more quickly and effectively.

Have you resolved your query with this article? YES NO Thanks for your answer

How would you improve this article?

Do you want to contact TechSupport?