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Error 0006:0914 when trying to activate my Panda 2013 product 

Information applies to:

Products
Panda Global Protection 2013
Panda Internet Security 2013
Panda Antivirus Pro 2013
Panda Ultrabook Protection

Symptoms

Error code 0006:0914 returned when activating your Panda 2013 product.

Cause

This error appears when trying to activate your product with an activation code belonging to a product other than the one you have purchased.

Solution

To solve the problem follow the instructions below:

  1. Download the antivirus version you have contracted.
    To do so, follow the steps indicated in the web article How do I download my Panda 2013 product?
  2. Uninstall the antivirus you may have installed on your computer.
    To do so, follow the steps indicated in the web article How can I uninstall my Panda antivirus from my computer?
  3. Install the antivirus you have downloaded.
    To do so, follow the steps indicated in the web article How do I install my Panda 2013 product?
  4. Finally, activate the antivirus.
    To do so, follow the steps indicated in the web article How can I activate my Panda 2013 product?
Help nº- 20120903 80519 EN
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