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Error 3369 installing the Panda Cloud Office Protection signature file. The file was damaged during the download

Information applies to:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptoms

Error 3369 installing the Panda Cloud Office Protection signature file. The file was damaged during the download.

Cause

Error installing the downloaded update.

Solution

Follow the steps below:

  1. Go to %ProgramFiles%\Panda Security\WaAgent\WasLpMng.
  2. Run the command waplpmng walupd –force -continue

Data needed to report the incident

If the issue is not solved, it is necessary to collect a series of data from the computer. This information is collected automatically by the PSInfo tool that you need to download and run following these instructions:

  1. From a computer with Internet connection, download the PSInfo2_V2.exe file into your computer and save it in your Windows Desktop.
  2. Double click the PSInfo2_V2.exe file, so that the information about hardware and software from your computer is gathered.
  3. Fill in all the requested fields.
  4. If PCOP is installed in the computer, the PCOPDIAGS application will be launched.
  5. Follow the PCOPDIAGS wizard.
  6. When the data collection finishes, a file called XXXX.psz is generated in your hard drive. Send to Panda Security this file which is located in the TEMP folder of your hard drive, by default.

In the event that for whatever reason PSInfo cannot be run, or the PCOPDIAGS application has not been released it is necessary to collect and send the following data to Panda for analysis:

  1. WalUpd.ini configuration file.
    This file is in %ProgramFiles%\Panda Security\WaAgent\WalUpd
  2. WalUpd log (once the error has occurred).

    To get this log, follow the steps below:
    1. Find the %ProgramFiles%\Panda Security\WaAgent\WaslUpd file in %Programfiles%\Panda Security\WaAgent\WalUpd\WalUpd
    2. Edit the file by adding the following lines:
      [LOG]
      LevelLog=2000
    3. Restart the Panda Endpoint Administration Agent service.

      To reproduce the error update the file again. To do this:
      1. Access the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder from a DOS window.
      2. Run the command waplpmng walupd –force –continue

        The generated log file, WALUPD.log, is saved in the folder %Programfiles%\Panda Security\WaAgent\WalUpd

Help nº- 20130204 503369 EN
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