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Error 1302 installing Panda Cloud Office Protection

Information applies to:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Below are the instructions to identify and solve the incident.

Symptoms 

Error 1302 installing Panda Cloud Office Protection.

Cause

The agent is trying to integrate into the server, but the customer has no free licenses to use and the server rejects it.

Solution

Normally, the problem is due to the fact that the customer has spent all the available licenses, and is trying to install in a new computer. In this case, it is needed to expand the number of licenses.

In case the customer has free licenses, report the incident with the following data.

Data needed to report the incident

In case the issue persists, collect the following files and send them to Panda Security for our technicians to study and resolve the incident:

  1. WalTest log file. 
  2. All messages sent and received between the server and the process, once the error has taken place.
  3. Integra.dat file

To get this data, follow the steps below:

1. WalTest log file:

  1. In %Programfiles%\PandaSecurity\WaAgent\WalTest, edit the WalTest.ini file and add the following lines:   

         [LOG]
         LevelLog=2000
         [messages]
         Writemessage=true
  2. Restart the Panda Endpoint Administration Agent service.
  3. Try installing again with the downloader installer.
  4. WalTest.log is generated in %Programfiles%\PandaSecurity\WaAgent\WalTest.

2. Messages sent and received.

They can be found in the folder %Programfiles%\Panda Security\WaAgent\WalTest\

The outbound messages between the process and the server are named WalTest_Direction_XXXXXXXX.msg.

The inbound messages between the server and the process are named WalTest_Direction_XXXXXXXX.msg.

3. Integra.dat file.

That file is in %ProgramFiles%\Panda Security\WaAgent\WasAgent folder.

Send the collected data to the Panda Security tech support address.


Help nº- 20120613 501302 EN
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