Symptoms
Error 3378 updating the Endpoint Protection files.
Cause
Discoordination of files in the server.
Solution
- Edit the Walupd.ini file in %ProgramFiles%\Panda Security\WaAgent\WalUpd
- Delete the CATALOG web section. See the following example:
[WEB_CATALOG]
DATE=2010-11-25 15:19:43
UUID={7A5D56D2-ABB7-490B-A176-6DFF05F8C168} - Access the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder from a DOS window.
- Run the command waplpmng walupd -force
Data needed to report incidents
If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.