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Delays in the delivery of email messages processed by Panda Cloud Email Protection

Information applies to:

Products
Panda Cloud Email Protection

Below are the instructions to identify the incident and the solution provided:

Symptoms

Email messages received at the user domain are either delayed or not even delivered by Panda Cloud Email Protection.

Cause

The user's mail server is not responding properly, according to the tests Panda has performed.

Solution

Please, contact your administrator as you need to verify the status of your mail server.

 IMPORTANT! If the problem persists after you have checked that your mail server is actually stable and running, please provide Panda Security samples of the emails indicating:

  • Fields: from, for, subject
  • Date when the message was sent
  • Moment from which you started noticing these problems
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