What kind of help do you need? (Examples:“Panda Security installation”, “I want to contact Panda”) Tweet Error 0006:1004 when trying to activate the 2011 antivirus products Information applies to: Products Panda Global Protection 2011Panda Internet Security 2011Panda Internet Security for NetbooksPanda Antivirus Pro 2011 Operating systems Windows XP (32-bit Edition)Windows Vista (32/64-bit Edition) Windows 7 (32/64-bit Edition)Symptom Error code 0006:1004 returned when activating your antivirus product.CauseThis error appears when a wrong customer number is typed during the activation process.SolutionFollow the instructions below:Open the Activation Wizard and click Next. Write down your activation code and your email address. Click next. Type your customer number. Make sure that it’s correctly written. Select your country from the drop-down list. Click next and continue the rest of the process.After completing all of these steps, you will see that the activating process finishes successfully.Useful linksFor more information, refer to the following documentation:If you forget your details like the activation code or your customer number, you must access our User name/password reminder website.Help nº- 20110825 80247 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?