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Error 2080 installing, updating or uninstalling Panda Cloud Office Protection agent or protection

Informatie van toepassing op:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptoms
Error 2080 is returned when installing, updating or uninstalling the Panda Cloud Office Protection agent or protection.

Cause
This error occurs because a process has timed out during the installation, update or uninstallation of the protection:

  • Timeout parameters are as follows:
  • Protection installation-> 30 minutes
  • Protection uninstallation-> 10 minutes
  • Protection upgrade-> 30 minutes
  • Agent upgrade-> 2 minutes
  • Agent uninstallation-> 5 minutes
  • Incompatible protection uninstallation-> 10 minutes

Data needed to report the incident
If the problem persists, send the following data to Panda for analysis:

  • WalUpg configuration file. This file is in %Programfiles%\Panda Security\WaAgent\WalUpg
  • Protection installation log WAC_Installer.log and the agent installation log Agent_Installer.log (the latter is only generated if there is an error during an update). These files are in %Programfiles%\Panda Security\WaAgent\WalUpg
  • WalUpg log file –at Detail level- once the error occurs. To get it, follow the steps below:
  1. Find the WalUpg.ini file in %Programfiles%\Panda Security\WaAgent\WalUpg
  2. Edit the file and add the following lines:
    [LOG]
    LevelLog=2000
  3. Restart the Panda Endpoint Administration Agent service.

To reproduce the error, try executing the local process. Follow these steps:

  1. Access the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder from a DOS window
  2. Run the command waplpmng walupg –force –continue

    The WALUPG.log file generated will be saved to %Programfiles%\Panda Security\WaAgent\WalUpg

Artikelnummer- 20130103 502080 EN
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