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Error 1304 installing Panda Cloud Office Protection

Informatie van toepassing op:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Below are the instructions to identify and solve the incident.

Symptoms

Error 1304 ocurrs when installing Panda Cloud Office Protection.

Cause

This error appears when trying to install PCOP because the agent is trying to integrate into the server, using the configured Group, but the limit date to use this Group has expired.

Solution

To solve this problem, use one of the following ways:

1. Change the Expiry date of the group. To do that:

  1. In the Web Console, access the Installation and settings tab.
  2. In Groups, select the group you are using to install.
  3. Change the date in Select expiry date, or disable this option if you don’t want to use it.
  4. Save the changes and try installing again.

2. Use a different group to install the protection.

Data needed to report the incident

In case the issue persists, collect the following files and send them to Panda Security for our technicians to study and resolve the incident:

  1. WalTest log file.
  2. All messages sent and received between the server and the process, once the error has taken place.
  3. Integra.dat file

To get this data, follow the steps below:

1. WalTest log file:

  1. In %Programfiles%\PandaSecurity\WaAgent\WalTest, edit the WalTest.ini file and add the following lines:

    [LOG]
    LevelLog=2000
    [messages]
    Writemessage=true
  2. Restart the Panda Endpoint Administration Agent service.
  3. Try installing again with the downloader installer.
  4. WalTest.log is generated in %Programfiles%\PandaSecurity\WaAgent\WalTest.


2. Messages sent and received.

They can be found in the folder %Programfiles%\Panda Security\WaAgent\WalTest\

The outbound messages between the process and the server are named WalTest_Direction_XXXXXXXX.msg.

The inbound messages between the server and the process are named WalTest_Direction_XXXXXXXX.msg.

3. Integra.dat file.

That file is in %ProgramFiles%\Panda Security\WaAgent\WasAgent folder.


Send the collected data to the Panda Security tech support address.


Artikelnummer- 20130103 501304 EN
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