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Error 2127 during the upgrade of Panda Cloud Office Protection

Information applies to:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptoms

Error 2127 during the installation or upgrade of Panda Cloud Office Protection.

Cause

Insufficient disk space. The installation process requires at least 150 MB free space on the hard disk. Please ensure that there is sufficient free space.

Solution

Follow the steps below:

  1. Free up the necessary disk space.
  2. Try running the process again. Follow these steps:
    1. Go to the %ProgramFiles%\Panda Security\WaAgent\WasLpMng directory.
    2. Run the command waplpmng walupg –force -continue
    3. Press Enter.

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Panda Cloud Office Protection console and follow the instructions indicated.

Help nº- 20140701 502127 EN
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