Why do computers that have not been updated appear in the Panda Cloud Office Protection console?

Information applies to:

Symptoms

Sometimes, after updating the version of Panda Cloud Office Protection, computers that are not updated appear in the Protection update column of the Computers tab.

One possible reason for this situation is that the Automatic updates option for the computers’ profile is not enabled.

Solution

Enable the automatic updates for the profile corresponding to the computers with this error. To do this, follow the steps below:

1. Go to the Installation and settings tab.
2. Select Profiles in the panel on the left.
3. Click one of the out-of-date computers in the list.
4. Edit the profile of the out-of-date computers and select the General settings.
5. Make sure the Enable automatic updates checkbox is selected in the Automatic updates section.
6. Then click Advanced update options.
7. Check that the option Enable automatic updates of the protection engine is enabled in the Protection engine update section.
8. Click OK.

Once the automatic updates are enabled, check that after the update period configured in the settings, the protection engine is updated correctly.