Error 0005:190009 when trying to activate the 2011 antivirus products

Information applies to:

Symptom

Error code 0005:190009 returned when activating your 2011 antivirus product.

Solution

1. Go to the Internet Explorer settings. To do this, once the antivirus is open, go to Tools -> Internet Options.
2. Go to the Connections tab.
3. Click LAN Settings.
4. Check that the proxy options are not enabled (if you do not have a proxy).
   
   

   

5. Now open the antivirus and click Settings in the Updates section.
6. Click Proxy settings in the new window and verify that all the checkboxes are cleared. If any of them are checked or contain text, clear the box and delete the text.
7. Try activating the antivirus again and verify it works.