What kind of help do you need? (Examples:“Panda Security installation”, “I want to contact Panda”) Tweet Although my antivirus license hasn’t expired yet, it has been automatically renewed Information applies to: Products Todos los productosSymptomsI have been automatically charged for the renewal of my antivirus license, even though it hasn’t expired yet.SituationDuring the online purchase of your product, Panda Security informs about the Automatic Renewal Service via the following message:By clicking the information icon next to Automatic Renewal Service, the follow message is displayed:When the verification checkbox Yes, please, automatically renew my subscription when it expires is enabled, Panda Security renews your subscription automatically. Additionally, Panda Security sends an email notifying this automatic renewal two months before the subscription is about to expire. This email also includes the option to cancel the automatic renewal.Since the renewal is not cancelled, Panda will charge the credit card used with the payment one month before the subscription expires. Bear in mind that the renewal will start when the actual subscription expires, and not when the credit card is charged.Nevertheless, if you still want to disable the automatic renewal of your antivirus product, please visit the automatic renewal page.Help nº- 20150113 55513 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?