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What kind of help do you need?
(Example:“Panda AdminSecure”, “2093 error”)

Data Request: the Panda Cloud Email Protection administrator cannot create a user

Information applies to:

Panda Cloud Email Protection

Below are the instructions to identify the incident and the information to collect:


First of all, check if you have free licenses left in your domain/company. If not (a message is displayed in the console), contact your reseller or sales representative. If you have free licenses, follow the instructions below.

Information to collect

Collect the following information and send it back to your Panda Support

  • The account you are trying to create
  • Where are you trying to create the account
  • What message is displayed (if any)

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