What kind of help do you need? (Example:“Panda AdminSecure”, “2093 error”) Tweet Error 1289: Error on trying to obtain the server's reply Information applies to: Products Panda Cloud Office ProtectionPanda Cloud Office Protection AdvancedSymptomsError 1289 integrating or sending status information to the server. The message displayed is:Error on trying to obtained the server's replyCauseThis event is generated on trying to obtain the server’s reply to the integration message. The problem arises when the server message is received but one of the following situations occurs:The message received from the agent does not include the item with the reply.The reply is included but cannot be obtained.The reply is obtained but it is empty.As the problem is probably due to the server sending an incorrect message, the source of the problem should be investigated in the server.Type of errorError. It is displayed in the Windows Event viewer and the Waltest log.Elements to checkCheck the following on the computer:No services have been stoppedThe Integra.dat file is not malformed due to an error during agent installation or a system restart during installation.The date on the computer is not incorrect (e.g. 29/2/1980).SolutionIf, after having checked the aspects listed above, the problem persists, it is the server that is causing it.Data needed to report the incidentIf the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Panda Cloud Office Protection console and follow the instructions indicated.Help nº- 20140519 501289 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?