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Error 0006:1006 when trying to activate a Panda 2013 antivirus product purchased as a renewal box 

Information applies to:

Products
Panda Global Protection 2013
Panda Internet Security 2013
Panda Antivirus Pro 2013
Panda Ultrabook Protection

Symptoms

Error 0006:1006 when trying to activate a Panda 2013 antivirus product purchased as a renewal box.

Cause

This error is displayed when activating a product purchased as a renewal box without specifying the client number.

Solution

During the activation wizard, you must specify that you are already a Panda customer by entering your client number. Although the wizard screen indicates that the client number is optional, in the case of renewal boxes, it is mandatory to enter it.

Activation wizard


Finally, carry on completing the activation wizard through.

Additional Information

If you don’t remember your customer details, check the online article How can I get my client details: activation code, user name and password.

Help nº- 20121122 80525 EN
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