您的位置: Panda Security > Home Users > security-info > about-malware > encyclopedia > overview

您需要什么样的帮助?
(例如::Panda AdminSecure 1093 error)
Print

Error 0006:0914 when trying to activate my Panda 2013 product 

Information applies to:

Products
Panda Global Protection 2013
Panda Internet Security 2013
Panda Antivirus Pro 2013
Panda Ultrabook Protection

Symptoms 

Error code 0006:0914 returned when activating your Panda 2013 product.

Cause 

This error appears when trying to activate your product with an activation code belonging to a product other than the one you have purchased. 

Solution 

To solve the problem follow the instructions below:

  1. Download the antivirus version you have contracted.
    To do so, follow the steps indicated in the web article How do I download my Panda 2013 product? 
  2. Uninstall the antivirus you may have installed on your computer.
    To do so, follow the steps indicated in the web article How can I uninstall my Panda antivirus from my computer? 
  3. Install the antivirus you have downloaded.
    To do so, follow the steps indicated in the web article How do I install my Panda 2013 product? 
  4. Finally, activate the antivirus.
    To do so, follow the steps indicated in the web article How can I activate my Panda 2013 product? 

Help nº- 20120903 80519 EN
survey

让我们知道您的意见,以帮助我们改进我们的服务

您的建议将有助于更快速和有效地解决您的问题.

您是否在文中找到了解决方案? 谢谢你的答案

这篇文章应如何进行改善

你是否希望如何联系技术支持人员?