Que tipo de ajuda necessita? (Exemplo:“Panda AdminSecure”, “erro 2093”) Tweet Error 1289: Error on trying to obtain the server's reply Information applies to: Products Endpoint ProtectionEndpoint Protection PlusSymptomsError 1289 integrating or sending status information to the server. The message displayed is:Error on trying to obtained the server's replyCauseThis event is generated on trying to obtain the server’s reply to the integration message. The problem arises when the server message is received but one of the following situations occurs:The message received from the agent does not include the item with the reply.The reply is included but cannot be obtained.The reply is obtained but it is empty.As the problem is probably due to the server sending an incorrect message, the source of the problem should be investigated in the server.Type of errorError. It is displayed in the Windows Event viewer and the Waltest log.Elements to checkCheck the following on the computer:No services have been stoppedThe Integra.dat file is not malformed due to an error during agent installation or a system restart during installation.The date on the computer is not incorrect (e.g. 29/2/1980).SolutionIf, after having checked the aspects listed above, the problem persists, it is the server that is causing it.Data needed to report the incidentIf the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.Help nº- 20140519 501289 EN Ajude-nos a melhorar o nosso serviço partilhando a sua opinião. As suas sugestões ajudar-nos-ão a resolver as suas questões de forma mais rápida e eficaz. Esclareceu a sua questão com este artigo? SIM NÃO Obrigado pela sua resposta De que modo poderíamos melhorar este artigo? Pretende contactar o Suporte Técnico?