What kind of help do you need? (Examples:“Panda Security installation”, “I want to contact Panda”) Tweet Error 0005:190009 when trying to activate my Panda 2013 product Information applies to: Products Panda Global Protection 2013Panda Internet Security 2013Panda Antivirus Pro 2013Panda Ultrabook ProtectionSymptoms Error code 0005:190009 returned when activating your Panda 2013 product.Solution Go to the Internet Explorer settings. To do this, once the antivirus is open, go to Tools -> Internet Options.Go to the Connections tab.Click LAN Settings.Check that the proxy options are not enabled (if you do not have a proxy).Now open the antivirus and click the date the program was last updated.Click Proxy settings in the new window and verify that all the checkboxes are cleared. If any of them are checked or contain text, clear the box and delete the text.Try activating the antivirus again and verify it works. Help nº- 20120924 80522 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?