Error 2080 installing, updating or uninstalling Endpoint Protection agent or protection

Informações se aplicam a:

Symptoms

Error 2080 is returned when installing, updating or uninstalling the Endpoint Protection agent or protection.

Cause

This error occurs because a process has timed out during the installation, update or uninstallation of the protection:

• Timeout parameters are as follows:
• Protection installation-> 30 minutes
• Protection uninstallation-> 10 minutes
• Protection upgrade-> 30 minutes
• Agent upgrade-> 2 minutes
• Agent uninstallation-> 5 minutes
• Incompatible protection uninstallation-> 10 minutes

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.