There are two main options: Allow or not the computer user to set the privacy level and the Private mode.
Administrator mode: The administrator does not allow computer users to set the privacy level of their computers
Administrators can choose among three options when defining the privacy level to apply when accessing a remote computer:
- Always ask for permission: The remote user will be asked for permission every time an administrator wants to connect to their computer.
- Just notify: The remote user will be informed every time their computer is being accessed.
- Allow access without notification: The remote computer will be accessed and there won't be any notifications.
If the administrator modifies these settings in their Web console, the changes will be applied to the remote user's computer as soon as it connects to our servers.
In addition to the privacy settings affecting the Remote Desktop tool, administrators can configure the privacy levels to apply when taking troubleshooting actions to solve the problems found on users' computers. The available options are similar to those for the Remote Desktop feature: ask for permission before taking the action, notify the action only, and remote access without notification.
User mode: The administrator allows computer users to set the privacy level of their computers
- Right-click the protection icon (located in the lower
right handcorner of the screen, next to the system clock). A start menu will be displayed.
- Select Remote Control.
- Select the configuration option to apply to the Remote Desktop tool and the troubleshooting actions.
By activating the private mode on a computer, it is guaranteed that permission will always be requested to access it.
Unlike with the option Allow the user to set the privacy level, an Administrator