Below are the steps to check in order to solve issues regarding users that do not have access to a website:
- Login to the Panda Cloud Internet Protection Administration console and check for blocked transactions for the affected user.
- Click the Analyze top-level menu, search for the affected user and display the blocked transactions for the appropriate time period.
- The following policy actions can be displayed:
|Policy action||Solution/What to do|
|Not allowed to browse to this category||Go to Manage -> URL Policy and remove the user from the URL filtering rule.|
|Virus/Spyware/Malware blocked||PCIP Secure module scanned the object and prevented the user from downloading the page due to malicious content.|
|Not allowed to browse this malware site||The user attempted to browse to a known malware site.|
|Not allowed to connect to this botnet site||The user attempted to make a connection to a known botnet site.|
|Not allowed to use this browser||The user is using a browser version that has been blocked. Check Secure -> Advanced Security -> Browser Control to confirm your policy.|
|Request appears to be a Cross-Site Scripting (XSS) attack||Attempted cross-site scripting blocked by the Advanced Threat Protection.|
|Possible browser cookie theft||Potential credential stealing is occurring; cross-site scripting (XSS) protection has blocked access.|
|Use of anonymizing site is not allowed||The user is attempting to bypass PCIP through the use of an anonymous proxy.|