Error 3373 updating the Endpoint Protection signature file

Informatie van toepassing op:

Symptom

On updating the Endpoint Protection signature file, error 3373 occurs.

Causes

The protection reports that it has failed to apply the new signature file. The reasons may be different; the downloaded signature file is correct but the protection cannot apply it.

Solution

Launch the update in any of the following ways:

1. From the Update now option available through the bear icon in the taskbar.
2. From a DOS window, accessing the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder and running the command waplpmng walupd -force

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.