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Creating exclusions for Adaptive Defense and Endpoint Protection products

Information applies to:

Products
Panda Adaptive DefensePanda Adaptive Defense 360
Panda Endpoint ProtectionPanda Endpoint Protection Plus

Attention!

The instructions indicated in this article apply to the traditional management platform. If your query refers to a product based on Aether Platform, please access the article on the Creating exclusions for products based on Aether Platform, or else, check the Knowledge Base, where you will find answers to frequently asked questions.

If you still haven't switched to Aether, please contact your sales representative or reseller and request the platform migration.

Situation

You need to exclude files and/or folders from scanning in Adaptive Defense and Endpoint Protection products.

Preliminary steps

Before applying any exclusion for the permanent protection, ensure the following statements are true:

  • Folder exclusions:
    • Exclusions CONTAIN full path.
    • Exclusions DO NOT CONTAIN mapped drives.
    • Exclusions to network locations CONTAIN full UNC path.
    • User environment and variables are NOT supported (except for the Advanced Protection featured in Adaptive Defense 360 and Adaptive Defense).
    • Wildcards and question marks are NOT supported.

      Examples of CORRECT folder exclusions:

      C:\windows\system32
      \\192.168.21.23\test
      %ProgramFiles%\Test

      Examples of INCORRECT folder exclusions:

      Z:\ (where z is a mapped drive)
      C:\temp*\
      C:\?indows
  • File exclusions:
    • Exclusions CONTAIN full path.
    • Exclusions DO NOT CONTAIN mapped drives.
    • Exclusions to network locations CONTAIN full UNC path.
    • Wildcards and question marks are NOT supported.

      Examples of CORRECT exclusions:

      C:\windows\system32\filename.dll

      Examples of INCORRECT exclusions:

      C:\Wind*\System32\test.exe
      C:\windows\????.dll

Solution

Follow the instructions below in order to exclude elements from the scan:

NOTE: The example below covers excluding files for an individual Windows server (an Exchange server), but the procedure to exclude files for a workstation or a group of machines is the same. Just right click on the appropriate container in the console.

  1. Access the Web Console.
  2. In the Settings tab, Profiles section, select the profile that is applied to the server where the Exchange is installed.
  3. Once in the Edit Profile screen, select Antivirus option and once there, in the Files tab, click Advanced settings.
  4. On the Advanced settings screen enter any needed exclusions, such as:
    • Directories
    • files
    • extensions
  5. Once all exclusions have been included, save the changes. These changes will be applied in the next update of the signature file.

In Endpoint Protection Plus, after enabling the Exchange Servers protection in the profile settings, the program will automatically include the exclusions recommended by Microsoft Exchange Server, without having to add them manually.


Useful links

Exchange Server logs or database files are locked or quarantined while the Exchange Server tries to use the file

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