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Technical Support

Need help?

 

After installing Panda 2016/2015, my Internet connection stops working

Information applies to:

Products
Panda Antivirus Pro 2015Panda Antivirus Pro 2016Panda Global Protection 2015
Panda Global Protection 2016Panda Gold ProtectionPanda Gold Protection 2016
Panda Internet Security 2015Panda Internet Security 2016

Symptoms

After installing a Panda 2016 or 2015 product, my Internet connection stops working.

Solution

Please check if you have Virtual Box 5.0.0 to 5.0.7 versions installed.

  • If you do, you need to update your current Virtual Box version to 5.0.8 version or later.
    For further information on this process, click here.
  • If you don't, run a Panda Cloud Cleaner scan.
    Please refer to article How to remove viruses with Panda Cloud Cleaner.
Help nº- 20151124 82077 EN

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