Start the year on the right foot

Renew your protection now with this limited-time offer

-50%Renew my protection

*Home users only

Get 50% discount!

Discover the plan that suits you best!

-50%See offer

Get 50% discount!

Discover the plan that suits you best!

-50%See offer

This Christmas will be different

but we want to continue helping you protect your loved ones

-50%Renew my protection*

*Home users only

This Christmas will be different

but we want to continue helping you protect your loved ones

-50%View offer

Get 50% discount! Discover the plan that suits you best!

See offer

Get 50% discount! Discover the plan that suits you best!

See offer

Get 40% discount! Discover the plan that suits you best!

See offer

Renew and get 50% off*

Only available for 48 hours!

::

*For home users only

Renew at a discount
::

Renew and get 50% off*

Renew
*Home users only

*For home users only Renew and get 50% off*

::
Renew

Special offer: Renew and get 50% off**

Only available for 48 hours!

::

*For home users only

Renew at a discount

*For home users only Special offer: Renew and get 50% off*

::04
Renew

Are you a WatchGuard Partner or customer and need help with Panda products?

Welcome to Support!

Get 50% discount! Discover the plan that suits you best!

Click here!

Hello!

You’re about to visit our web page in English
Would you like to continue?

Yes, I want to visit the web page in English No, I want to visit the web page in

If this is not what you’re looking for,

Visit our Welcome Page!

Technical Support

Need help?

 

After installing Panda 2016/2015, my Internet connection stops working

Information applies to:

Products
Panda Antivirus Pro 2015Panda Antivirus Pro 2016Panda Global Protection 2015
Panda Global Protection 2016Panda Gold ProtectionPanda Gold Protection 2016
Panda Internet Security 2015Panda Internet Security 2016

Symptoms

After installing a Panda 2016 or 2015 product, my Internet connection stops working.

Solution

Please check if you have Virtual Box 5.0.0 to 5.0.7 versions installed.

  • If you do, you need to update your current Virtual Box version to 5.0.8 version or later.
    For further information on this process, click here.
  • If you don't, run a Panda Cloud Cleaner scan.
    Please refer to article How to remove viruses with Panda Cloud Cleaner.
Help nº- 20151124 82077 EN

Have you resolved your query with this article?

yes no

Thanks for your answer


Why didn't you find it helpful?


The instructions are too complex.
The instructions are too long.
The instructions don't work.
I'd rather have a video.
Other reasons.




Talk to a technician!

 

Business hours: Mondays-Fridays 9:00 to 18:00 CET

Outside business hours, please use the online form.





ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT

Contact our technicians:

1-844-956-2648 1-866-748-2157x2 PREMIUM1-844-255-7356 Email us
ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT