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Technical Support

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Blue Screen Of Death (BSOD) due to NNSStrm.sys/NNSHttp.sys with Panda 2015

Information applies to:

Products
Panda Antivirus Pro 2015Panda Global Protection 2015
Panda Gold ProtectionPanda Internet Security 2015

Symptoms

Since I have installed Panda 2015, I randomly get Blue Screen of Death (BSOD).

Solution

Follow the steps below to apply hotfix hfrt151409s1r1.exe developed by Panda Security to solve the problem:

  1. Download hotfix hfrt151409s1r1.exe.

    Download
  2. Save the file to your hard disk; to the Windows Desktop, for example.
  3. Run the downloaded file. You can do this by double-clicking the hfrt151409s1r1.exe file to apply the hotfix.
  4. Finally, reboot your computer for the hotfix to be fully applied and check that the incident is resolved.

Help nº- 20141110 82018 EN

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